Webinar FAQ

IETS’s webinar provider is Fuze Meeting.

Q. Can more than one person participate in the Webinar from my school without an additional registration?

A. Yes! The registration fee entitles you to one computer and one phone connection. You may have as many people as you like, from your school, participate from that one location.

 

Q. Will I be able to ask questions?

A. Yes! After regular webinars there will be a 30 minute Q&A. Attendees may ask questions in LiveChat mode during that time. We will attempt to answer as many questions as time permits.  Webinar Packages Q&A will be held throughout the presentation.

 

Q. Will I get a copy of the presentation?

A. Yes! You will receive the PowerPoint presentation and any applicable handouts with your login information.

 

Q. What computer technology do I need in order to participate?

Operating System:

Windows:  Intel Pentium 2.33 Ghz or faster processor (or equivalent)
with at least 1GB of RAM

Mac:  Intel Core Duo 1.33Ghz with at least 1GB of RAM

Web Browser: None

Fuze Meeting can be initiated from any common browser including IE 7, 8 & 9, Firefox, Chrome and Safari.

Firewalls:

Fuze Meeting has provided this pre-meeting computer check to diagnosis potenital difficulties.  If anything pops up, IETS strongly recommends that you checkin with your IT department, prior to the webinar, to ensure that your institution’s firewall will allow Fuze Meeting through.  Detailed information about Firewalls is online  athttp://support.fuzemeeting.com/entries/20149422-how-to-open-firewalls-for-fuze-trafficor call tech support at +1 (800) 844-4118

 

Q. How do I access the sound portion of the webinar?

A. You can access the audio either by phone or by using computer speakers.  If you wish to listen on your computer speakers, you also need to have a microphone enabled on your computer.  The microphone can be either plugged in or built into the computer.  If you do not have a microphone, you will need to call in on the number we will provide. 

A headset is not necessary, as all participant questions will be submitted via live chat. Webinar specific numbers information will be provided in your email confirmation once you register.

 

Q. How do I connect to the webinar?

A. The day before the webinar, you will receive an e-mail with detailed dial-in and login instructions along with an attachment containing the handouts for the presentation.

 

Q. What should I do if I have technical difficulties?

A. Click or copy and paste this URL into your browser to visit the Fuze Support page: http://www.fuzemeeting.com/support  or call +1 (800) 741-4032

 

Q. Can I cancel or get a refund?

A. Any regular webinar cancellation and request for refund or credit must be received in writing no later than 24 hours before the event. A $35 cancellation fee will be deducted from your registration refund check or credit. If payment is made by credit card, a credit will be issued to your credit card account; otherwise, a refund check or credit memorandum will be issued.

Any webinar package cancellation and request for refund or credit must be received in writing no later than ONE WEEK before the date of the FIRST webinar.  No refunds or credits are possible after the event has begun.  If payment is made by credit card, a credit will be issued to your credit card account; otherwise, a refund check or credit memorandum will be issued.
 

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